Shipping policy
Last updated: October 28, 2026
Thank you for shopping with Elysine. This policy explains where we ship, what shipping costs, and how long it takes for your order to arrive.
Shipping at a Glance
| Shipping cost | FREE on every order, no minimum purchase |
| Where we ship | All 50 U.S. states, Washington, D.C., U.S. territories, and APO/FPO/DPO military addresses |
| Order processing time | 1–2 business days |
| Transit time | 3–5 business days |
| Estimated total delivery time | 4–7 business days from the date you place your order |
| Order tracking | Tracking number sent by email when your order ships |
1. Free Shipping
Standard shipping is free on all orders, with no minimum purchase. There are no hidden handling fees. The total you see at checkout is the total you pay.
2. Where We Ship
We ship only within the United States, including:
- All 50 states and Washington, D.C.
- U.S. territories: Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa, and the Northern Mariana Islands
- APO, FPO, and DPO military addresses
We do not ship to addresses outside the United States and its territories.
3. Order Processing Time
Orders are processed and prepared for shipment within 1–2 business days. Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed on a weekend or holiday are processed starting the next business day.
4. Delivery Time
Once your order ships, transit time is 3–5 business days. In total, most orders arrive within 4–7 business days after you place them.
Delivery times are estimates. Occasionally, carrier delays, severe weather, or peak holiday periods can cause delays. If your order is delayed, we'll keep you updated by email.
5. Order Tracking
When your order ships, we'll email you a tracking number so you can follow your package. You can also check your order status anytime on our Track Your Order page. Some orders may ship in more than one package. If that happens, you'll receive tracking information for each package.
6. Shipping Address
Please double-check your shipping address at checkout. If you notice a mistake, contact us right away at info@elysine.shop. We can update the address if your order hasn't shipped yet.
7. Damaged, Lost, or Missing Packages
- Damaged on arrival: Please inspect your order when it arrives. If anything is damaged, email us within 7 days of delivery with your order number and photos. We'll send a replacement or a full refund at no cost to you. See our Refund & Return Policy for details.
- Marked as delivered but not received: Check around your property and with neighbors, then contact us within 7 days of the delivery date. We'll work with the carrier to locate your package and help resolve the issue.
8. Sales Tax and Duties
Because we ship only within the United States, there are no customs duties or import fees. Any applicable sales tax is shown at checkout before you pay.
9. Contact Us
Questions about shipping or your order? We're here to help.
Elysine
Email: info@elysine.shop
Phone: +1 (214) 829-0065
Address: 233 S Wacker Dr, Chicago, IL 60606, United States
Customer service hours: Monday–Friday, 9:00 AM–6:00 PM; Saturday, 10:00 AM–4:00 PM; Sunday, closed