FAQ

Where do you ship?

We ship only within the United States: all 50 states, Washington, D.C., U.S. territories (Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa, and the Northern Mariana Islands), and APO/FPO/DPO military addresses.

How much does shipping cost?

Shipping is free on every order, with no minimum purchase.

How long does delivery take?

Orders are processed within 1–2 business days. Transit takes 3–5 business days, so most orders arrive within 4–7 business days. See our Shipping Policy for details.

Can I track my order?

Yes. We email you a tracking number when your order ships. You can also check your order on our Track Your Order page.

Can I return an item?

Yes. You can return eligible items within 30 days of delivery. See our Refund & Return Policy for details.

What if my item arrives damaged or incorrect?

Email us within 7 days of delivery with your order number and photos. We'll send a replacement or a full refund at no cost to you.

Can I cancel my order?

Yes. You can cancel free of charge any time before your order ships. Email us with your order number as soon as possible.

Are payments secure?

Yes. All payments are protected by SSL encryption and processed by secure payment providers.

How can I contact customer support?

Email: info@elysine.shop
Phone: +1 (214) 829-0065
Address: 233 S Wacker Dr, Chicago, IL 60606, United States